About us At Harris Farm Markets, we don’t just respect nature, we’re driven by it. Our prices, our produce, our specials– all determined by nature. It enriches everyone and everything. For over 40 years Harris Farm Markets has remained 100% family owned and operated. With over 25 + stores across Sydney ,NSW & Queensland and growing and home to over 2,200 wonderful employees all with a common purpose, to reconnect Aussies with the joy of food. It’s this purpose that sees us continue to bring the best that nature has to offer to our customers each day. From sustainable initiatives like Imperfect Picks, to showing love for local farmers and producers through products such as our Farmer Friendly Milk, we believe that all our actions can make a real, positive difference.   The Role The IT Support Engineer is responsible for being a key driver in the support of our business and retail systems to ensure Harris Farm Markets achieves the desired business goals. Engineers are expected to deliver a superior level of support which includes rotational on-call support as well as some travel, mostly local within the company standards of Harris Farm Markets.   Key responsibilities will include; Administration, maintenance and rollout of hardware & software Management of telephones, mobile and other devices Maintain IT Assets and Inventory Management Server backups and recovery Handle IT Support requests and calls adhering to ITIL standards Be part of the rotating roster for after hours support (7 days) Continuously expand knowledge of Harris Farm Support best practices, procedures and systems Create, publish and reuse knowledge articles/documentation using the knowledge management portal Prioritize and balance workload, making good use of time to achieve organizational and personal goals Independently learn and expand product, technology and soft skills Use problem solving skills to quickly resolve customer issues and provide assistance to prevent future issues by proactively sharing information/expertise Apply technical knowledge and support process to assess/recreate complex problems, analyse logs to determine root cause and set expectations with customers Escalate high impact and aged customer issues to the appropriate subject matter expert or manager according to Support procedures Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation Actively participate and contribute to internal projects to improve Harris Farm business Cultivate a growth mindset. Investigate professional development opportunities Adhere to Support Processes and Procedures outlined in Support Engineer Handbook   Skills Required Preferred appropriate IT Certifications 5 Years proven experience in IT Support or a similar role including 1-2 years of Systems Administration experience Excellent relationship management, customer service and communication skills (written and verbal) Excellent problem solving/troubleshooting skills with the ability to apply analytical skills in complex environments Self-motivated with a proven ability to learn new technologies quickly Excellent teamwork and organizational skills Ability to handle and resolve high-pressure situations Excellent Time management skills with the ability to prioritize tasks based on the business impact Expertise in core Microsoft Windows Architecture (Windows Server, Desktops, Office365, Active Directory, Azure, etc.,) and basic understanding of Linux Understanding of Networking concepts (DNS, DHCP, TCP/IP, Routing, Switching, Firewalls) Experience administering large-scale production environments, including hardware, software, mobile devices   Why you should apply Work with an awesome team! A highly varied role that will challenge you to think outside the box Opportunity to work with multiple technologies and IT Platforms Workplace Flexibility 25% Staff Discount

  SNAPSHOT Location: Rhodes, Sydney 6 months fixed term contract (potential to extend another 6 months) 1+ years’ IT experience   POSITION SUMMARY Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. IT Support Analyst is the first point of contact for all IT related issues and queries within Oceania. Will be responsible for providing professional service and support to end users by performing field service installation (including Cabling, Racking), hardware life cycle management (provisioning, decommissioning) and delivery and initial setup, repairs and troubleshooting. He/she is also responsible for End User Education, (e.g. Digital Bar, Workshop) prepare and distribute communications to End users.   A DAY IN THE LIFE… Reporting to the IT Service Support Lead, your key responsibilities will include: Ensure IT Services are delivered according to agreed KPIs and compliant to Nestle IT Policies, Standards and Guidelines while maintaining high performing service support functions. Provide in-person, and over the phone troubleshooting as well as assisting End users through email. Provide Field Services support: Cabling, Equipment Racking & Mounting, Physical moving asset to Secure Area, Backup Tape Control & Replacements (Swapping) etc. Assist with Hardware Lifecycle Management such as: Purchase, Asset Registration & Tags, Imaging, Testing, Deliver to User, Maintain an Asset Database, Inventory Check & Update, Physical Asset Verification (All User Devices) and Stock Take. Escalating unresolved tickets to 2nd level support to appropriate Assignment Group, along with all details and relevant information on users and the nature of their problem. Follow up with customers, provide feedback and see problems through to resolution. Promptly handling of VIPs ensuring their issues are addressed in a quick and professional manner. Maintain customer satisfaction by making appropriate recommendations and briefings using appropriate technology, tools, applications. Assists in the implementation and deployment of IT Projects and Solutions.   ARE YOU A FIT? Joining a collaborative team of Specialists, you will be a strong team player with a history of delivering results in a high pressure and dynamic environment. Tertiary qualifications in Information Services or equivalent (desirable) Excellent Customer Service skills and experience working in a large global organisation. Diagnose and solve problems from non-technical descriptions provided by customers. Understands computer components and has the skills necessary to repair or replace them as needed. Possess knowledge of IT Support / Helpdesk protocols, including ITIL desired. A+ or MCP certification and French language proficiency preferred (not required). Show knowledge of inventory control to ensure necessary equipment and replacement parts are always on hand. Possess excellent communication skills for communicating with the IT team, employees and other departments. Attention to Detail & Accuracy and ability to work independently with little supervision. Quick learner and ability to adapt to changing situations and cultures. Flexibility is required as you may occasionally need to participate in activities outside of standard business hours. Nestle offers flexible working hours and will help you balance your work with your personal commitments. Applicants must be eligible to work in Australia and have Permanent Residency. OUR STORY Nestlé enjoys a reputation as one of the world’s largest FMCG companies and we are driven by our purpose – enhancing quality of life and contributing to a healthier future. Our inclusive and high performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5,000-strong Oceania workforce. Nestlé Oceania supports a culture of diversity and inclusion in all that we do. Take a look at https://www.nestle.com.au/careers/ to see some of the ways we live and practice this every day in our workplace.     Interested? Apply online today With the exceptional circumstances being experienced globally due to COVID-19 (Coronavirus), Nestlé is working hard to support all our candidates and new starters during these critical times. Please be aware that our entire recruitment processes will be conducted virtually. This includes the application process, telephone screening, video-interviewing, online assessments and offer paperwork.

NSW INDEPENDENT COMMISSION AGAINST CORRUPTION Employed by the Chief Commissioner for the NSW Independent Commission Against Corruption to fulfil the ICAC’s objectives through its investigation and prevention functions. This is a rewarding and challenging role for located in the Information Management & Technology Section of the ICAC’s Corporate Services Division.   IT Support Officer Information Management & Technology Section ICAC Officer Grade 1C Temporary Full-time for a period up to two years (Likely commencement date February 2021) Recruitment No. ICAC 20/013 Sydney CBD Primary purpose of the position This position provides IT Support services under instruction from the Systems and Network Support Officer. This support included IT operational tasks and the timely response, resolution and escalation of customer requests, incidents and enquiries. The primary scope of the position will be to provide end user support for IT and Hearing Room services. It is expected that the role will also include operational support for IT infrastructure as your skills develop during the course of employment. Selection criteria The following selection criteria form a specific part of the selection process.

• You must individually address each of the following selection criteria in your application.
• Applications that do not include a response to the selection criteria cannot be comparatively assessed and will not progress to the next stage.
• Tertiary/Industry Certification.
• Relevant experience and background in providing IT Support, dealing directly with customer issues.
• Excellent attitude and customer service focus.
• Outstanding communication skills and a friendly yet professional manner.
• Good written and interpersonal skills, ability to communicate effectively and build relationships with internal stakeholders at all levels.
• Attention to detail as well as the ability to maintain confidentiality and use of discretion when required.

Remuneration Total remuneration package valued up to $85,823 pa (Salary $69,585 – $77,423 pa), incorporating employer’s contribution to superannuation and annual leave loading. Security vetting The successful applicant will undergo a stringent probity assessment. All potential applicants are strongly encouraged, prior to submitting an application, to obtain more detailed information on this process which can be found at http://www.icac.nsw.gov.au/ under "Employment Opportunities". Application Applicants must obtain an information package and, in your job application, address all selection criterion as contained in the advertisement. In addition, your application will need to include a covering letter and your resume. All applicants are encouraged to submit their application on-line via I Work for NSW website. You must upload your attachments in either a Portable Document Format (PDF) or Word format. For an information package, please download the following: Selection Criteria Position description Applicant Information Package Code of Conduct For a hard copy of the information package, contact Ms Cynthia Mar-Young by e-mail at itjobs@icac.nsw.gov.au . If you have any further queries after reading the information package please contact Mr Mike Ah-Koon, Manager, Application Systems by email at itjobs@icac.nsw.gov.au. Additional information National Relay Service (NSR) are available for people who are speech or hearing impaired. If applicants require this service, please call 1300 555 727 and ask for 02 8281 5999 or access the NRS internet relay. For any questions related to technical difficulties associated with lodging an application, please contact the “I Work for NSW” support line on 1800 562 679 or email support@iworkfor.nsw.gov.au. If you feel that you have the necessary experience and background to make a valued contribution to the ICAC's operations then we welcome an application from you. The Commission is an EEO employer. Closing date for applications: Sunday 29 November 2020 Key Application Responses The following selection criteria and form a specific part of the selection process. You must individually address each of the following selection criteria in your application.