IT Support Analyst

  • Location:
  • Salary:
  • Posted:
    3 months ago
  • Category:
  • Deadline:
    December 31, 2020



Location: Rhodes, Sydney
6 months fixed term contract (potential to extend another 6 months)
1+ years’ IT experience



Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

IT Support Analyst is the first point of contact for all IT related issues and queries within Oceania. Will be responsible for providing professional service and support to end users by performing field service installation (including Cabling, Racking), hardware life cycle management (provisioning, decommissioning) and delivery and initial setup, repairs and troubleshooting. He/she is also responsible for End User Education, (e.g. Digital Bar, Workshop) prepare and distribute communications to End users.



Reporting to the IT Service Support Lead, your key responsibilities will include:

Ensure IT Services are delivered according to agreed KPIs and compliant to Nestle IT Policies, Standards and Guidelines while maintaining high performing service support functions.
Provide in-person, and over the phone troubleshooting as well as assisting End users through email.
Provide Field Services support: Cabling, Equipment Racking & Mounting, Physical moving asset to Secure Area, Backup Tape Control & Replacements (Swapping) etc.
Assist with Hardware Lifecycle Management such as: Purchase, Asset Registration & Tags, Imaging, Testing, Deliver to User, Maintain an Asset Database, Inventory Check & Update, Physical Asset Verification (All User Devices) and Stock Take.
Escalating unresolved tickets to 2nd level support to appropriate Assignment Group, along with all details and relevant information on users and the nature of their problem.
Follow up with customers, provide feedback and see problems through to resolution.
Promptly handling of VIPs ensuring their issues are addressed in a quick and professional manner.
Maintain customer satisfaction by making appropriate recommendations and briefings using appropriate technology, tools, applications.
Assists in the implementation and deployment of IT Projects and Solutions.



Joining a collaborative team of Specialists, you will be a strong team player with a history of delivering results in a high pressure and dynamic environment.
Tertiary qualifications in Information Services or equivalent (desirable)
Excellent Customer Service skills and experience working in a large global organisation.
Diagnose and solve problems from non-technical descriptions provided by customers.
Understands computer components and has the skills necessary to repair or replace them as needed.
Possess knowledge of IT Support / Helpdesk protocols, including ITIL desired.
A+ or MCP certification and French language proficiency preferred (not required).
Show knowledge of inventory control to ensure necessary equipment and replacement parts are always on hand.
Possess excellent communication skills for communicating with the IT team, employees and other departments.
Attention to Detail & Accuracy and ability to work independently with little supervision.
Quick learner and ability to adapt to changing situations and cultures.
Flexibility is required as you may occasionally need to participate in activities outside of standard business hours.
Nestle offers flexible working hours and will help you balance your work with your personal commitments.

Applicants must be eligible to work in Australia and have Permanent Residency.


Nestlé enjoys a reputation as one of the world’s largest FMCG companies and we are driven by our purpose – enhancing quality of life and contributing to a healthier future. Our inclusive and high performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5,000-strong Oceania workforce. Nestlé Oceania supports a culture of diversity and inclusion in all that we do. Take a look at to see some of the ways we live and practice this every day in our workplace.



Interested? Apply online today

With the exceptional circumstances being experienced globally due to COVID-19 (Coronavirus), Nestlé is working hard to support all our candidates and new starters during these critical times. Please be aware that our entire recruitment processes will be conducted virtually. This includes the application process, telephone screening, video-interviewing, online assessments and offer paperwork.