The Role 

The IT Support Contractor, under the guidance of the Chief Information Officer (CIO) and IT Projects Manager, will be assisting with the day-to-day operations and management of the IT helpdesk and also provide support for the IT team with IT related functions and projects as required.

It is envisaged that this role is aimed at a support person that has broad IT support experience and who has been in the industry for 3 to 5 years.

Initially the contractor would focus on IT Helpdesk calls and the rollout of Windows 10 Pro and Office 365 across the organisation.

Key Responsibilities:
Managing multiple IT incidents simultaneously

Provide IT support across the business and handle escalations from within the business

Strong verbal communication and written skills

Optimization of software, hardware or IT services through change-managed, pre-emptive and scheduled maintenance tasks

Your Profile

3+ years experience supporting a Microsoft Windows environment

Windows 7/10 troubleshooting skills

Office 365 administration and configuration

Experience with deployments through SCCM

PowerShell scripting (desirable)