IT Support Officer, ICAC Officer Grade 1C

Sydney, Australia
negotiable Expires in 8 months



Employed by the Chief Commissioner for the NSW Independent Commission Against Corruption to fulfil the ICAC’s objectives through its investigation and prevention functions.

This is a rewarding and challenging role for located in the Information Management & Technology Section of the ICAC’s Corporate Services Division.


IT Support Officer

Information Management & Technology Section

ICAC Officer Grade 1C

Temporary Full-time for a period up to two years

(Likely commencement date February 2021)

Recruitment No. ICAC 20/013

Sydney CBD

Primary purpose of the position

This position provides IT Support services under instruction from the Systems and Network Support Officer. This support included IT operational tasks and the timely response, resolution and escalation of customer requests, incidents and enquiries.

The primary scope of the position will be to provide end user support for IT and Hearing Room services. It is expected that the role will also include operational support for IT infrastructure as your skills develop during the course of employment.

Selection criteria

The following selection criteria form a specific part of the selection process.

  • You must individually address each of the following selection criteria in your application.
  • Applications that do not include a response to the selection criteria cannot be comparatively assessed and will not progress to the next stage.
  • Tertiary/Industry Certification.
  • Relevant experience and background in providing IT Support, dealing directly with customer issues.
  • Excellent attitude and customer service focus.
  • Outstanding communication skills and a friendly yet professional manner.
  • Good written and interpersonal skills, ability to communicate effectively and build relationships with internal stakeholders at all levels.
  • Attention to detail as well as the ability to maintain confidentiality and use of discretion when required.


Total remuneration package valued up to $85,823 pa (Salary $69,585 – $77,423 pa), incorporating employer’s contribution to superannuation and annual leave loading.

Security vetting

The successful applicant will undergo a stringent probity assessment. All potential applicants are strongly encouraged, prior to submitting an application, to obtain more detailed information on this process which can be found at under “Employment Opportunities”.


Applicants must obtain an information package and, in your job application, address all selection criterion as contained in the advertisement. In addition, your application will need to include a covering letter and your resume.

All applicants are encouraged to submit their application on-line via I Work for NSW website. You must upload your attachments in either a Portable Document Format (PDF) or Word format.

For an information package, please download the following:

Selection Criteria

Position description

Applicant Information Package

Code of Conduct

For a hard copy of the information package, contact Ms Cynthia Mar-Young by e-mail at . If you have any further queries after reading the information package please contact Mr Mike Ah-Koon, Manager, Application Systems by email at
Additional information

National Relay Service (NSR) are available for people who are speech or hearing impaired. If applicants require this service, please call 1300 555 727 and ask for 02 8281 5999 or access the NRS internet relay.

For any questions related to technical difficulties associated with lodging an application, please contact the “I Work for NSW” support line on 1800 562 679 or email

If you feel that you have the necessary experience and background to make a valued contribution to the ICAC’s operations then we welcome an application from you. The Commission is an EEO employer.

Closing date for applications: Sunday 29 November 2020

Key Application Responses
The following selection criteria and form a specific part of the selection process.

You must individually address each of the following selection criteria in your application.